Contact us

For new enquiries:

By Telephone

If your enquiry is regarding a booking made in a branch please contact your branch where your booking was made either via telephone or by email. An agent will then be able to help you with your enquiry.

To make an enquiry on a new holiday, contact our Worldwide Specialists on 0800 412 5292. To make an enquiry about an existing booking or to pay the balance of your Worldwide holiday please call our Customer Service team on: 0333 033 9985.

Lines are open 6 days a week, Monday to Friday 9am - 5.30pm, Saturday 9am - 5.30pm and Sunday Closed.

For existing bookings:

If your enquiry is regarding a booking made in a branch please send an email to the branch where your booking was made and an agent will be in touch with you to discuss your options as soon as possible.

Already booked or need help with your holiday? Call the Hays Faraway customer services team on 0333 033 9985

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0800 412 5292

Faraway Specialists

Our specialist Faraway consultants offer a truly personal service, combined with a real passion for long haul travel. Whether you're planning a relaxing beach break, a tailor-made adventure or the perfect honeymoon, they'll be happy to make it a reality.

Open 7 days a week

Monday - Friday: 9am - 9pm
Saturday: 9am - 8pm
Sunday: 10am - 8pm

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Whether you're looking to enquire or book your next long haul holiday, our dedicated team of specialist Faraway Consultants will help you find the perfect holiday.

With a wealth of long haul holiday planning experience and extensive knowledge of worldwide destinations, our team will ensure that your requirements are met and your expectations exceeded.

If you'd like one of our Faraway Consultants to call you back, just fill out the form below and one of our specialists will give you a call.

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