Contact us
For new enquiries:

Online or e-mail

Click here to fill out our online enquiry form and one of our Worldwide specialists will get back to you. Alternatively, please e-mail your requirements to

By Telephone

To make an enquiry on a new holiday, contact our Worldwide Specialists on 0800 412 5292. To make an enquiry about an existing booking or to pay the balance of your Worldwide holiday please call our Customer Service team on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 8pm, Sat 9am-7pm, Sun 9am - 6pm.

For existing bookings:

By Email

To make an enquiry about your existing booking, please e-mail

By Post

If you need to contact us in writing, please send your correspondence to:

Hays Faraway Customer Services
Hays Tour Operating Ltd,
Gilbridge House,
Keel Square,
Tyne and Wear,

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Faraway Specialists
Our specialist Faraway consultants offer a truly personal service, combined with a real passion for long haul travel. Whether you're planning a relaxing beach break, a tailor-made adventure or the perfect honeymoon, they'll be happy to make it a reality.
Open 7 days a week
Monday - Friday: 9am - 9pm
Saturday: 9am - 8pm
Sunday: 10am - 8pm

This service is not available at the moment.

Whether you're looking to enquire or book your next long haul holiday, our dedicated team of specialist Faraway Consultants will help you find the perfect holiday.

With a wealth of long haul holiday planning experience and extensive knowledge of worldwide destinations, our team will ensure that your requirements are met and your expectations exceeded.

If you'd like one of our Faraway Consultants to call you back, just fill out the form below and one of our specialists will give you a call.

This service is not available at the moment.